Support

Support Resources

We've compiled a range of resources to help you get the most out of AI Mosaic Studio. Whether you're encountering a technical issue or just want to learn more about the tool, you'll find useful information here.

• Frequently Asked Questions – Quick answers to common questions.
• Documentation – Complete user guide and technical information.
• Changelog – Stay updated on the latest changes and improvements.

Common Issues & Troubleshooting

Mosaic Generation Fails or Takes Too Long

• Issue: The generation process stops or takes an unusually long time.
• Solution: Try using smaller images (resize your base image to under 2000px). Reduce the number of tile images (50–200 tiles is recommended). Close other browser tabs and applications to free up system resources.

Images Not Uploading or Displaying

• Issue: Your images don't appear in the upload area or on the canvas.
• Solution: Ensure your images are in a supported format (JPEG, PNG, WEBP, BMP). Check that the file size isn't too large (we recommend under 20MB per image). Try refreshing the page and re-uploading.

Poor Mosaic Quality

• Issue: The resulting mosaic doesn't look good or doesn't resemble the base image.
• Solution: Use a higher-resolution base image. Add more tile images with diverse colors and textures. Adjust the opacity sliders to fine-tune the visual balance. Try enabling "Auto Set Images" for better automatic matching.

Browser Compatibility

• Issue: The tool doesn't work properly in your browser.
• Solution: Ensure you're using a modern browser (Chrome 90+, Firefox 90+, Edge 90+, Safari 15+). Clear your browser cache and cookies. Try using incognito/ private mode to rule out extension conflicts.

Contact Support

If you've tried the troubleshooting steps above and still need help, our support team is here for you. Please include as much detail as possible about your issue, including:

• The browser and operating system you're using
• A description of the problem
• Screenshots if applicable
• Any error messages you've seen

We aim to respond to all support requests within 24–48 hours. For urgent issues, please include "URGENT" in the subject line.

Report a Bug

If you've discovered a bug or unexpected behaviour, please let us know. Your feedback helps us improve AI Mosaic Studio for everyone.

To report a bug, please email us at support@startknowledge.in with the following information:

• A clear description of the bug
• Steps to reproduce the issue
• Expected vs. actual behaviour
• Your browser and OS version
• Screenshots or screen recordings (if possible)